The COVID-19 virus has presented ‘out of the ordinary’ circumstances for us all but we want to ensure all our valued staff and guests that your health and wellbeing are our top priorities and that we are taking all possible measures to protect you. While we always maintain a high level of hygiene at our properties and adhere to all food safety and hygiene practices, we have implemented additional cleaning to reduce the health risks further. All staff have been instructed to wash their hands regularly and disinfect hard surfaces frequently each day, including reception areas, eftpos machines, phones, computers and communal areas such as bathrooms and kitchens.
Rooms will be cleaned daily as usual by our housekeeping staff. Staff will incorporate a number of additional hygiene procedures to ensure all surfaces are sanitised. Noting that this is already our normal procedure, but will include extra steps such as glove and mask-wearing by our staff and a special antibacterial surface spray used for surfaces.
Food handling and service
It is thought that the transfer of CODIV-19 via food is unlikely, see Food Standards Australia. In any case, all staff involved in food handling will be following the standard precautions. All surfaces will be cleaned with alcohol-based cleaning products prior to serving. In restaurant dining tables, will be arranged with a minimum of 2m spacing between each. Evening meal service will need to be booked by guests if they do not choose in-room dining. By booking, we are also minimising the number of guests in the restaurant at one time.* we can also promote our outdoor dining options.
In-room food service
Guests not wishing to circulate with other guests and staff also have the option of in-room service.
An in-room mini-bar and drinks service will be made available on guest request. Each of our properties is a community hub and we want to ensure that you feel confident in staying with us in an environment that is tightly and responsibly managed. If you are experiencing any of the COVID-19 symptoms, please notify us so we can reschedule your stay with us at a later date. Please note that our terms and conditions apply and check that you are within your cancellation period to avoid any fees, so please plan accordingly.
How can we all help prevent the spread of the virus?
Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should: wash your hands frequently with soap and water before and after eating, and after going to the toiletcover your cough and sneeze, dispose of tissues and use alcohol-based hand sanitiser.
With personal sanitisers in short supply, here’s a simple recipe to make your own.Recipe for hand sanitiser:
- 2/3 cup 99% rubbing/ isopropyl alcohol (you’ll need a higher ratio of alcohol to allow if you cant find 99% rubbing alcohol)
- 1/3 aloe vera gel
- Fragrance of pure essential oil
If you are feeling well, visit one of our properties soon and enjoy a deserved break from everything that is happening. You’ll also be supporting a local business.Safe travels. Management Team Out of the Ordinary Outback